No matter what our intentions are, no matter how much energy and even money we invest in something, nothing, especially a business, is ever perfect. Technalink always encourages people to strive to be better than what they are today, but we understand that perfection is impossible and don’t expect it from anyone.
However, that does mean that we must be prepared to handle occasions when the imperfections of a business result in complaints or grievances. A compassionate leader can handle this in a few ways.
Ask Questions
This is important for both you, as a compassionate leader, and for the person coming to you with an issue. A complaint or grievance can’t be fairly addressed without a complete understanding of what happened. As with journalism, the important questions like who, what, when, where, why, and how are all crucial to getting a more complete idea of what’s happened.
Listen
This is probably the most important thing a person in management can do and is the foundation skill of a compassionate leader. Listening to someone may seem like a passive skill that requires little effort, but nothing could be further from the truth. Active listening isn’t just about staying quiet while someone else speaks; it is about hearing what they say and thinking about it.
Nothing alienates a person faster than the belief that they weren’t listened to. When people feel they aren’t being heard, they’ll often look for options to find places that will hear them out. Ensure that when someone in the company comes to you to tell you something, you put effort into hearing them out.
These and other important lessons are part of effective spiritual management in business. If you’d like to learn more, The Om Factor: A Women’s Spiritual Guide to Leadership is now available as an audiobook narrated by Alka Dhillon herself. Learn important lessons on being a compassionate leader and helping yourself and your company to grow.
Leave a Reply